Each business organization operates with its own set of processes and workflows to achieve its goals. And every enterprise is constantly looking to make their processes more agile and more efficient to improve productivity and drive business growth. This is where business process management (BPM) comes in.
BPM is a methodology that seeks, enhances, and combines the best business practices with the aim of adding and maintaining organizational value. Business process managers are tasked to continuously improve an organization’s practices and processes while keeping the enterprise aligned with their goals, industry standards, and compliance. Their functions can range from defining ambiguous workflow steps to identifying areas for improvement to drastically overhauling every business process and creating new ones from the ground up.
Projected to grow from $3.18 billion in 2018 to $4.5 billion by 2026 according to Market Insights Reports, the business process management market is receiving considerable recognition because of the technology’s potential to improve productivity and bring down operational costs. But how exactly does a business process management software boost productivity? Here are the ways.
1. Define/Redefine Roles, Processes, and Structure
Most business process management examples on how to improve overall productivity focus on the definition of key roles, the explicitness of processes and steps, and the overall business structure. That’s because most companies, even the large and successful ones, do not have comprehensive and detailed documentation that explains in detail the roles and processes in a more comprehensible, easy to digest, approach.
Thus, roles and processes stagnate with their old descriptions and steps. They fail to evolve and adapt as business requirements and circumstances change. Outdated business structures remain to be the standard for many companies, which puts them at a great disadvantage when new challenges arise like aggressive competitors and new market developments. They simply can’t scale fast enough.
With business process modeling software, enterprises are able to identify roles that clearly requires better and uncomplicated definition while enjoying the flexibility to redefine them quickly for effectiveness, efficiency, and strategic alignment.
Business process management systems make processes more detailed and transparent, which means tasks and workflows are streamlined and automated. Resources are fully maximized and deployed where they need to be. On top of that, organizations have the agility to scale their existing structural framework to meet new challenges and developments head-on.
2. Enhance Business Process Transparency
Business organizations that look to improve their productivity and meet their goals need to have total transparency into their business processes. Unhindered visibility provides business leaders, managers, and decision-makers with a clear picture of what is happening and why. This enables them to spot issues in their processes such as bottlenecks, delays, misuse of resources, and other hindrances that contribute to inefficiencies.
By being able to recognize these issues quickly, business process managers can quickly address and resolve these inefficiencies. This can be done by eliminating unnecessary steps within specific processes, investing in new systems to accelerate and automate tasks, assigning complicated tasks to more qualified personnel, or outsourcing their accounting services to a third-party.
Also, business process tools don't only help users discover issues in their processes but also recognize opportunities for further enhancement. Having absolute business process visibility gives enterprises the platform to attain optimal results while slashing down their operational expenses and maximizing their productivity gains.
3. Improve Workplace Communication and Collaboration
Communication and collaboration are essential in any work setting. Organizations that have difficulties in establishing solid lines of communication will find it hard to build an environment conducive to collaboration. They will very likely have a tough time implementing and executing business processes, thus hampering efficiency and productivity at individual and overall levels.
With a business process management solution, companies are not only able to craft effective frameworks and articulate effective business strategies, but also document, standardize, and centralize their business processes. This results in business teams having a good grasp of their individual and collective roles, tasks, and goals. They clearly understand what is required of them and how their respective roles and that of the other members play out.
Having a document management system also empowers companies to move to a digital environment from a labor-intensive manual and paper-based system. It gives users more visibility, access control, security, and improved collaboration on the same document.
BPM equips companies with a unified methodology in conveying information with regards to process, rules, and other essentials. This effectively facilitates communication and collaboration by and between all members, which then results in highly accurate and productive outputs as individuals and as groups.
The Future Looks Good for BPM
Rapid advances in technology, ever-changing industry standards, new SaaS software trends, and constantly shifting consumer behavior are some of the challenges every business organization in this modern age now faces. Thus, there is always a constant need to be able to adjust, adapt, and scale their processes, workflows, and, in some cases, their entire business structure on a dime if they are to achieve their business goals and succeed.
The entry of modern business process management solutions provided businesses with the platform and tools they need to improve and continuously enhance their business processes, roles, and frameworks without sacrificing versatility. Organizations are transforming their processes. According to The State of Business Process Management 2018, 93% of the respondents revealed that they are undergoing multiple business process improvements.
Such figures clearly indicate that BPM, while still a growing technology, will be a decisive component in success and growth for businesses in the future.